Questions and problems

This section answers common questions from clients of financial service providers and explains where different types of problems can be raised.

The right contact point depends on the product, the provider and the nature of the problem. SFMA reviews information about possible breaches of financial-market law. It does not decide private claims, set compensation or act as a personal legal adviser.

Common topics

• Questions and problems with a bank
• Questions and problems with an insurance company
• Questions and problems with an insurance intermediary
• Questions and problems with a fund
• Questions and problems with a portfolio manager or trustee
• Questions about client adviser registration
• Questions about irregular stock exchange trading
• Questions about a suspected fraudulent transaction
• Questions about a financial instrument
• Questions about FinTech and crypto offers
• Questions about online foreign exchange dealers
• Questions about secondary market endowment policies
• Other questions: who you can contact