You have a problem with your insurance intermediary

Insurance intermediaries arrange or offer insurance contracts. Untied intermediaries must be entered in the register and are subject to ongoing supervision.

Who may offer insurance

Insurance intermediaries may offer insurance contracts if they meet the applicable legal requirements. They are subject to professional training and continuing education duties. The insurance industry is responsible for training arrangements, while SFMA sets minimum requirements.

Untied and tied intermediaries

Untied intermediaries are not legally, financially or otherwise tied to an insurance company and must register with SFMA. Tied intermediaries act in the interests of one or more insurers and are supervised indirectly through those insurance companies.

Reports and private disputes

SFMA can review indications of unlawful behaviour by intermediaries. It cannot resolve private-law disputes for clients or disclose the status and outcome of supervisory proceedings to the reporting person.