You have a problem with your bank

If you have a problem with your bank, first set out the matter directly with the bank and ask for a written response. SFMA reviews reports where there are indications of a breach of financial-market law.

What SFMA checks

SFMA can examine whether a bank has complied with supervisory law. If legal requirements have not been met, SFMA can take measures so that the institution restores compliance. The authority does not decide whether a bank owes an individual client money or compensation.

Private claims

Disputes about fees, advice, execution, account termination, credit decisions or damages are usually civil-law questions. Clients should keep correspondence, contracts, statements and any written position from the bank because those documents are useful if the matter must be pursued through dispute-resolution channels or court proceedings.

Making a report

If the facts suggest a regulatory problem, use the reporting form and describe the institution, the product, what happened, who has already been contacted and what evidence is available.